today everything went well. =)
monday aint that bad after all if we stay positive. haha. yea, easy to say, i know.

i had to answer calls at call centre. well, it isnt an easy task u see. many are afraid to be placed there. anyhow, my other trainings are postponed for few days. there is a buddy beside me, guiding me on the terms and the use of the systems.

still, everytime i hear a ring, ill go kelam kabut then my mind would go astray and couldnt focus well. haha. im bit slow. i need to listen to the agents' enquiries as well as reading the information from the dekstop screen. the hardest part is still handling the system cause there are a few links for me to view all the information saved inside the system. it isnt easy to explain the whole process here.

but today, after lunch, i really had to be brave and have more confidence in doing things without depending on senior. cause she got irritated a few times when i forgot which link to look into when people call.

im glad things went well. and the lesson i learnt today is, to be able to have the courage to face difficulties and not to avoid or run away. it just wont help and will only torture myself in the end. haha. well, i answered almost 80 calls today. yiPpiE ! ~ =D